Suing The Algorithm: Have social media algorithms gone too far? 

Picture this: you’re enjoying a lovely morning scroll, swiping through your Insta explore page, when you spot a recipe you love (instant save for later), hear a song you were just raving about to a friend, and watch a workout reel that was exactly the motivation you needed. 

Maybe you were even debating deleting Instagram, but now you’re not so sure. After all, it knows you too well. Most of the time we don’t question it. But eventually you think: I wonder how Instagram knows that I joined the gym last month, or that one of my best friends just got pregnant?

Hyper-personalisation usually seems harmless (albeit a bit spooky), but a recent BBC article pointed out a sinister side to social media algorithms. Women whose algorithms picked up that they were pregnant saw their feeds explode with wholesome baby content and baby-related ads, but when they lost their babies, the adverts didn’t stop (BBC). 

💬 One of the women told the BBC: “Technology doesn’t understand loss and in moments when we least expect it, it reminds us with devastating precision of what we no longer have.”

“Consent or Pay” 💰

In September, Meta said they’ll introduce a subscription service for users who don’t want to see targeted ads on Facebook and Instagram, starting from £2.99 per month for UK users (BBC).

Some websites have adopted the same model, with “Reject and Pay” buttons appearing under “Accept and Continue”, for users who don’t want cookies (Data Protection Network). Question is, should we really have to pay to stop targeted ads, or to reject cookies? 

After Tanya O’Carroll and her legal team took her case to Meta, they agreed to stop direct marketing (aka invasive ads), and Tanya is now thought to be the only UK Facebook user who is not targeted with personalised content (BBC). More than 10,000 people have since raised an objection to Meta to stop using their data for direct marketing, meaning Zuckerberg may be in for more lawsuits. 

Hyper-personalisation & AI Advertising 🤖

Beyond social media, we should expect to see hyper-personalisation everywhere. A few weeks ago I joined a webinar where AI experts were asked: “What are you most excited about for the future of AI?” The answer was personalisation. They predicted chatbots becoming more and more personalised to you, the questions you ask, and the way you like to chat. 

What would it look like for ChatGPT to know you as well as your For You Page does? Imagine a virtual assistant that remembers your preferences, your goals, your bad habits. Like algorithms, it’s exciting and a little eerie. There’ll be benefits we haven’t thought of yet, but – learning from the story above – some consequences too.

What Does AI Advertising Mean For Marketers? 

OpenAI is considering running ads for non-paying GPT users, and will likely integrate them directly into chats (NP Digital). This means that in 10 or so years, AI advertising could be a big part of paid media strategy. Marketers should continue to optimise their content for AI visibility now, and plan for AI ad integration for the future. 

Conclusion 💭

Algorithms don’t just guess what we want – they know. From personalised ads to AI companions that mirror our moods and habits, hyper-personalisation is becoming the norm. But as we’ve seen, this precision comes with a price: privacy, emotional sensitivity, and the burden of consent shifting to the user.

Whether it’s a grieving mother bombarded with baby ads or a chatbot that knows you a little too well, the question isn’t just about what algorithms can do, it’s about what they should do. 

As marketers, technologists, and users, we need to decide where the line is. AI advertising may be the next frontier, but it must be built on trust, transparency, and user control, not just clever targeting. 

The algorithms are getting smarter. It’s up to us to make them more humane.